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ASIMUM REFUND POLICY

Effective Date: November 28, 2022

This Refund Policy is a binding legal contract (the “Agreement”) between us - Asimum Limited, the company registered at Nikis 1, Anthoupoli, 2350, Nicosia, Cyprus (collectively, “Asimum”, “we,” “us,” or “our”) and users (“User”, “you”, “your”) of Asimum, a service available via the link https://asimum.com/ (the “Website”).

REFUND TERMS AND CONDITIONS

Each user is free to claim a full refund from Asimum Limited in case he\she is not satisfied with marketing services. You may track the progress of your order, as the project manager can provide a draft of your order ensuring that everything suits your requirements and standards. Please keep in mind that you are able to request the refund only within 10 days after your order is fully completed

WHEN 100% REFUND CAN BE APPROVED:

  • A double payment on the order, payment for identical order, or any other payment mistake;
  • If the order got paid and is not needed. In such cases, the user has to inform our support team about cancellation within 1 day from the moment of payment, otherwise, we will start working on the order and a full refund will not be possible: 2-days cancellation -70% refund; half of the deadline - 50% refund; more than half of the deadline - 30% refund.
  • The deadline was missed. If such situation occurs, we need to examine the case and find out the reason. If a delay occurs due to the late uploading of extra materials on the user's part, he/she cannot apply for a lateness refund.

WHEN PARTIAL REFUND IS APPROVED:

  • If the quality of the final design is not corresponded with the instructions or has mistakes, a user can request a refund. The percentage of the refund is determined by the Dispute Manager for each case specifically;
  • If a client does not like the result – he/she can always contact our managers to request a refund, however a detailed explanation must be provided, otherwise the refund request will be declined. A user cannot request a refund in case the order is revised and the issue is resolved;

WHEN THE REFUND CAN NOT BE CONSIDERED:

  • If our team finds that all of the user's instructions provided initially were accurately followed;
  • Value Added Tax is not refundable as it is taken exclusively by the government;
  • When requirements and rules of the mentioned “terms of use” policy were not followed;
  • When a 10-day period of free revision has passed. (The free revision period starts right after the deadline, indicated on the order);
  • In case a user wants to cancel the order when the service is already completed by our expert and there is still time till the deadline, a refund cannot be possible. The client will receive the service within 10-15 minutes from the cancellation request;
  • If a user failed to give us thorough and clear instructions on the performance of the assignment - neither full nor partial refund will be considered. Please note: it is a client who decides whether to provide us with all the necessary materials and required files.
  • Draft cannot be considered as a reason for the refund, as it is not an obligatory option on our website. Draft is not a final version of the file; thus, you cannot request cancellation\refund after receiving it. You can provide our expert with the feedback and they will adjust the comments.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

If the user is willing to get a refund, they need to contact our support team via [email protected], and the order will be forwarded to the Billing Department, that analyzes each case individually and comes to a final decision. Such a process usually takes up to three business days. However, in separate situations, the process may last less or more, depending on the specific details of a particular case.

Please be informed that in case we do not receive any reply from the user in regards to the manager's offer within 5 business days, the refund request will be terminated and the money paid fully/partially will be stored on the client's personal account

100% USER’S SATISFACTION

Our mission is to satisfy and exceed our users' expectations. Our professional marketing team will do their best to deliver an excellent result. WE will rewrite and revise it as many times as necessary until you are totally satisfied with their work. Whenever you suggest a revision, we will guide you through the entire correction process to ensure that our work satisfies your needs and expectations.

By using the Service on any computer, mobile phone, tablet or other device you as a user of the Service confirm that you have read, understand and agree to be bound by this Refund Policy and any other applicable law.

We may change this Refund Policy at any time without notice, effective upon its posting on the Website. Your continued use of the Service shall be considered your acceptance of the revised Refund Policy. If you do not agree to this Refund Policy, please do not use this Service.

To request a refund or exchange, please contact user service at [email protected]

Where there is a legitimate reason, we reserve the right for each Purchase to refrain from offering certain payment methods and to specify alternative payment methods.

If you have any questions, please contact us at [email protected]